Returns

ONLINE RETURNS

Domestic returns are now FREE when you pay $3.98 with Re:do! Start your return in our portal HERE.

If you purchased the $3.98 free returns for return protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our returns center. If you did not purchase the $3.98 free return + exchange protection at the original time of checkout, you will be responsible for returning the product.

• To be eligible for refund or exchange, items must be in new condition, unworn, unwashed and all tags attached on every item.
• Returns and exchanges are accepted 30 days after delivery date. 

If you did not purchase the $3.98 free return+ exchange at the original time at checkout, you may still return your purchase, by either your own choice of Courrier or visiting redo and purchasing the return ticket through their site. Using redo can save time and at most cases be cheaper than returning on your own.

INTERNATIONAL ORDERS 

If all the above conditions are met, please package the items along with the receipt and ship to the address below:

Chelsea Crew 55-62 56th St. Maspeth, NY 11378

Once your package has been received by the return center, it will be processed within 3 to 5 business days. The refunded amount should appear on your credit card statement within 5 to 10 business days after.

It is recommended for the shipper to keep a copy of the tracking information to be able to locate their returned package. Chelsea Crew is not responsible for any return packages lost in transit and not received by the return center. 

*PLEASE NOTE: 

• All final sale items are non-refundable. Chelsea Crew will only refund you if there had been any damages on Chelsea Crew's part. 

• Re:do Free Unlimited Return fee of $3.98 for returns + exchanges is not refundable!

For any additional question not answered on this page please e-mail our customer service at CustomerService@chelseacrew.com.